Tech upgrades a welcome addition at DMV offices
It’s no secret that in the past, a visit to the Department of Motor Vehicles has been one of the surefire ways to induce headaches.
Thanks to the Erie County Clerk’s Office, those trips will soon become much less infuriating as DMV posts are set to receive technological upgrades following the County Legislature’s approval of a request for funding.
Erie County Clerk Mickey Kearns’ re- quest for funding to make the upgrades was recently approved by a vote of 10 to 1 and will result in a total of $134,519 for technology and seating upgrades.
The improvements will affect various departments of the office. At the Erie County auto bureaus, Kearns will install two new reservation kiosks for the Eastern Hills Mall and Erie Community College South offices.
The kiosks are essential to the implementation of Kearns’ new Auto Bureau policy, “Ready, Reserve, Renew,” according to Mae Roberts of the clerk’s office.
Roberts said the new policy was launched to ensure that customers can complete their transaction in an efficient manner. It promotes being ready with the correct documents at the time of the transaction, making a reservation using the Erie County Auto Bureau Reservation System and advocating for local renewal.
Currently, only the Northtowns, Cheektowaga and Downtown auto bureau locations are equipped with the reservation technology. The two additional kiosks, quoted at $26,455 for the Eastern Hills Mall and ECC South auto bureaus, will provide each main auto bureau with reservation capabilities and allow customers with a reservation to effectively skip the lines.
The Erie County Clerk’s Office is responsible for a large volume of daily transactions that use equipment and technology that are outdated, out of warranty and energy-inefficient, according to Roberts. Updates are necessary in order for customers to complete their transactions without unnecessary delays.
In order to expedite service in the Pistol Permit Department, a queuing and online reservation system will be installed at a cost of $10,777.
The online reservation system for new applicants will allow customers to make and manage their appointment and ensure that they have the complete materials to submit their application. The purchases in total will cost approximately $134,519 and will be funded entirely from the County Clerk’s Reconciled Concentration Account Overfunding, resulting in no additional cost to taxpayers, according to Kearns.